"I don't want to call her back."
"Why not?"
"Because I just emailed her a week ago and I haven't heard back yet. I don't want to be annoying…"
We understand. You and I have been on the wrong end of one too many eager salesperson's relentlessness. To them, "No" is merely the first two letters of "Now I'll buy it!" How then, to be professional, yet personable? Persistent, yet polite?





If you're a James Bond fan, thank Tatiana Romanova. In 1964's From Russia With Love, she is tasked by SPECTRE's Head of Executions, Rosa Klebb, to lure Mr. Bond into an ambush on the Orient Express where he will be eliminated. When that fails, and Bond escapes back to England with Tatiana in tow, who should appear but Rosa Klebb disguised as a hotel maid!? In the ensuing struggle it is Ms. Romanova who shows her true colors and dispatches Klebb with a single shot.